Support
If you need help with onboarding, billing, or anything else, reach out and we'll respond as soon as possible.
Quick Links
Guides
Troubleshooting
- Try signing out and signing back in.
- Clear your browser cache if the portal seems stuck.
- Check that your subscription is active for the property.
- If you see an error, include the request_id in your message to support.
Common Questions
How do I improve the AI's responses?
Check your Dashboard for flagged conversations with thumbs-down feedback. Write a corrected answer for each one. The AI learns from your corrections and improves over time. You can also upload more detailed house guides and tag your photos with room names.
How do I set up a kiosk iPad?
Use any compatible iPad (2018 or newer with iPadOS 26+). Install the Mila app from the App Store, scan your property's Host QR code to pair it, then enable Apple's Guided Access to lock the iPad to Mila. See our Kiosk Setup Guide for step-by-step instructions.
Can I change my subscription plan?
Yes! Go to the property detail page and scroll to the Subscription section. You can upgrade, downgrade, or cancel at any time. "Subscription payments are final. No refunds or credits will be issued for remaining time on an active membership."
What languages does Mila support?
Mila can answer guest questions in 14 languages. Guests can speak or type in their preferred language, and Mila will respond in that same language. You can test this in the QA Sandbox on any property detail page.